FAQs

FAQ’S

Any questions?
We’re here to help

Delivery Information

Shipping destinations

For now we ship to the following countries: Austria, Belgium, Czech Republic, Lithuania, Luxembourg, Latvia, Slovakia, Hungary, Bulgaria, Romania, Slovenia, Finland, Denmark, Estonia, Netherlands, Germany, France, Great Britain, Croatia, Ireland, Sweden, Italy, Greece, Spain, Portugal and Poland.

Shipping times

For now we ship to the following countries: Austria, Belgium, Czech Republic, Lithuania, Luxembourg, Latvia, Slovakia, Hungary, Bulgaria, Romania, Slovenia, Finland, Denmark, Estonia, Netherlands, Germany, France, Great Britain, Croatia, Ireland, Sweden, Italy, Greece, Spain, Portugal and Poland.

Tracking your parcel

For now we ship to the following countries: Austria, Belgium, Czech Republic, Lithuania, Luxembourg, Latvia, Slovakia, Hungary, Bulgaria, Romania, Slovenia, Finland, Denmark, Estonia, Netherlands, Germany, France, Great Britain, Croatia, Ireland, Sweden, Italy, Greece, Spain, Portugal and Poland.

Returns & Refunds

How can I return my purchase?

For now we ship to the following countries: Austria, Belgium, Czech Republic, Lithuania, Luxembourg, Latvia, Slovakia, Hungary, Bulgaria, Romania, Slovenia, Finland, Denmark, Estonia, Netherlands, Germany, France, Great Britain, Croatia, Ireland, Sweden, Italy, Greece, Spain, Portugal and Poland.

Can I cancel my order?

For now we ship to the following countries: Austria, Belgium, Czech Republic, Lithuania, Luxembourg, Latvia, Slovakia, Hungary, Bulgaria, Romania, Slovenia, Finland, Denmark, Estonia, Netherlands, Germany, France, Great Britain, Croatia, Ireland, Sweden, Italy, Greece, Spain, Portugal and Poland.

How to choose an urn

How does shipping work?

For now we ship to the following countries: Austria, Belgium, Czech Republic, Lithuania, Luxembourg, Latvia, Slovakia, Hungary, Bulgaria, Romania, Slovenia, Finland, Denmark, Estonia, Netherlands, Germany, France, Great Britain, Croatia, Ireland, Sweden, Italy, Greece, Spain, Portugal and Poland.

Should I wash items myself?

For now we ship to the following countries: Austria, Belgium, Czech Republic, Lithuania, Luxembourg, Latvia, Slovakia, Hungary, Bulgaria, Romania, Slovenia, Finland, Denmark, Estonia, Netherlands, Germany, France, Great Britain, Croatia, Ireland, Sweden, Italy, Greece, Spain, Portugal and Poland.

Have a question not covered in the FAQ?

Contact Us